Frequently Asked Questions
Why should I hire RHHD&O (Reina Hancock Home Decorating & Organizing)?
When considering to hire someone to come into your home to do a repair or an update or refresh, you think to yourself - How important is this to me? Is it a priority? Is it something that needs to be done now? Is this something I can not accomplish myself? As a homeowner myself, I too, takes these things into consideration. Anywhere we can save money is helpful, especially these days. But also consider this. Do I have the time? Do I have the knowledge and the tools to do it in the little time I have? Wouldn’t it be nice to have someone guide me through it and get it accomplished in a specified time frame? The thing about DIY projects is that they typically don’t have an end date. Believe me, I know. Wouldn’t it be nice to check this off my ‘to do’ list? Wouldn’t it be nice to come home to a beautiful space where my mind can relax at the end of a busy day? We all have things we prefer to spend our time on - spending time with our family and friends; hosting our family and friends; watching our kids place sports or dance on a stage; making dinner as a family; resting with our feet up; binge watching our favorite show while we decompress; … The list goes on. It helps to have a space that you can relax and put your mind at ease. So let us do the work for you. We know how important it is to you and want nothing more than to make sure you are happy.
What is included in the services?
Projects with us, we want to be custom - specific to your home, your vision, your needs, your style. But to sum things up, we will plan, we will communicate, we will sort, we will organize, we will clean, we will help make your vision come to light. The project can be big or small. If you need help simply getting all of your stuff tidy; or if you would like to consider making some changes in paint color(s); you want to add an accent wall; you want to change up your decor, accent pieces, lighting, etc.; we are happy to discuss all of this, shop for the item(s) needed (if applicable), find reliable vendors to help with jobs, as needed (if the project entails things such as painting, installing, etc.).
What spaces do you work on?
We are happy to work on living rooms, family rooms, dining rooms, kitchens, bathrooms, pantries, closets, bedrooms, garages, offices, nurseries, and laundry rooms. You can choose to work on one room at a time or choose a whole house project.
How do I schedule a consultation?
Do I need to be home while you work?
This is completely up to you and what you are comfortable with. We want to assure you that we respect you and your belongings so if you choose to be away while we work, that is completely fine. If you prefer to stay, that is OK too. It’s more of - do you like surprises or prefer to know as we go?
What is the process?
We chat over the phone to get the basics - where are you located, what is your project, etc. We also have a brief survey we like to send out to be completed prior to the next step.
We do an in-home consultation. We make sure we are clear on what your needs are and discuss what it will entail and the time it will take. We will take ‘before’ photos, measure, etc.
Planning Phase.
Communicate ‘the job’ to make sure we are on the same page. Set the date to begin.
Shop, if necessary.
We will get to work. We begin cleaning, sorting, categorizing, organizing, decorating (all that apply to your project).
Take after photos.
Donations/Sales - If you have any items, these will be taken and dealt with.
We will close out/have a final chat to make sure it is everything you wanted.
Final survey. Can we quote you?
Would you please kindly refer us to a friend? We’d greatly appreciate it and will make sure it is worth your while.
What is the timeline of the project?
The timeline depends on how soon you would like to get the project started and what your project entails.
How much does it cost?
Please visit Services for pricing.
What can I expect?
You can expect to have a beautiful, new, organized, calming space to enjoy once your project is complete.
How can I pay?
An invoice will be sent. You can pay via cash, check or credit card.
Who makes the purchases for materials and decor?
We are happy to use materials and decor already purchased and we are also happy to do shopping for them as well. The time spent on the shopping will be subtracted from the project time and you will be billed for items purchased.
Do you offer a military discount?
Absolutely! 10%.
How do I get started?
There are several ways to reach us. Contact us via phone, email, submit a request or book your in-home consultation.
